Packs & Plugins

What is included with the purchase?

All purchases include just the After Effects or Premiere Pro projects, elements and plugins. We have free links in each description for all the other files you will need texts, fonts etc... We are unable to sell fonts or logos that we do not own.

What programs are these files compatible with?

Read the description carefully! Some are only compatible with later software versions. When this is the case this will be stated in the description of the product. If you are unsure just contact us via the "Contact" page.  

Can I get the project in CS4 or CS6 compatibility?

Some packs are already compatible back to CS4. If you require a copy in CS4 CS6 please contact us via the "Contact" page and we will do our best to accomodate. Please know that some projects will simply just not have backwards compatibility. Thank you.

Can I customise the packs?

Once you have made the purchase you can customise the product as much as you like.

Do you have tutorials for your products?

Yes! The whole idea behind Flat Pack FX is that most products have a free project tutorial. You always have the option of following along with the free online tutorial on Youtube. If you would like to support this channel you can always purchase the project file for a small fee.  

How will I receive my products?

A link to download your files will be provided to your nominated email after checkout. Please keep an eye on your spam folder because sometimes our emails will end up there. If you don't receive a link contact us via the "Contact" page.  

I need help!

No worries, if you get stuck with one of our packs try to follow along with the Youtube tutorial. If you have watched the tutorial and still have no idea, feel free to contact us via the "Contact" page.

I'm a beginner can I still use this product?

Yes, each pack is designed to be as simple as possible to use. Our goal is to create a product that seamlessly integrates into your preferred workflow.

Product Download

How does the digital download work?

All products are Digital download and no items are physically shipped; 

 1) Once you place your order, we will process your payment through our secure Shopify SSL Portal (May take up to 30 seconds).

 2) Once the order is processed a download email will be sent to your nominated email address (May take up to a few minutes).

 3) Be sure to check your spam folder in case the download email is accidentally sent there.

 4) If you are really stuck, just contact support via the "Contact" page above.

Download not working?

If you are having any issues downloading, please try the following; 

 1) Click on the "view my order" blue button in your purchase confirmation email. This will take you to the purchase page to allow you to re-download your files. 

 2) Check your spam folder, a download email was sent to your nominated email.

 3) If you are really stuck, just email us [email protected] and we will do our best to sort the issue ASAP.Or contact me via the "Contact" page above.

Zip file will not open?

All files are zipped (compressed) when you download them. If you are having issues unzipping please try the following; 


 PC: To unzip all the contents of the zipped folder, press and hold (or right-click) the folder, select Extract All, and then follow the instructions. 


 MAC: You can double click the zip file to get the folder or use this free program http://www.izip.com/ 


 If you are really stuck, just email us [email protected] or contact me via the "Contact" page above and we will do our best to sort the issue ASAP.

Payments, Returns & Refunds

Do you offer Refunds?

We believe in our products and know they’ll work for you! If you’re not satisfied, simply contact us and if we can't address your issues we will refund you within 10 days of purchase. NOTE: We do not offer refunds for program incompatibility, please read descriptions carefully. REFUND POLICY:  https://www.flatpackfx.com/pages/refund-policy

What payments do you accept?

We accept pretty much all the major payments; Paypal & Paypal Express, Visa, Master Card, Apple pay, Shopify Pay, Discovery, Amex.

License

What are your Terms of Use?

Just please be respectful and don't re-sell or share with other people. I really want people to feel like they are apart of this community and not close the doors to people that want to break the rules. I'm just a guy like you trying to make it in a big old world! We monitor customer downloads and we reserve the right to cut off your download if you break the rules.

Commercial use Guidelines.

Personal Use 

 Upon purchase all templates, footage and Music on this website are covered by our personal use license and can be used for any personal project as many times as you would like. 


Commercial Use

Upon purchase of any of the packs available on this website can be use in commercial applications i.e used part of a product with a commercial gain. This however does not include/ allow for re-sale/ redistribution of the files in any way. Also note some templates may include links to free files that we do not own or distribute, it is up to the user to check with the content holders terms of use for clarification as to the use and and distribution of those files.


Commercial Use Music and Footage

Upon purchase all music and footage can be use in commercial applications i.e used part of a product with a commercial gain. This however does not include/ allow for re-sale/ redistribution of the files in any way.

How are the products intended to be used?

All the packs were made with the idea that you would just add your logo or text into the composition and render out the animation. Just please be respectful and don't re-sell or share with your friends.  

Sell your Products on Flat Pack FX

Sell your Products on Flat Pack FX

Yes, you can sell your templates on the Flat Pack FX website. If you want to sell templates, we have a few guidelines that will need to be met to do so. All material will need to go through a quality control test, and we ultimately decide if it can be sold.If you are interested in doing so contact us via the contact page above.