Packs & Plugins

What is included with the purchase?

All purchases include the After Effects or Premiere Pro projects, elements and plugins. We have free links in each description for all the other files you will need texts, fonts etc... We are unable to sell fonts or logos that we do not own.

What programs are these files compatible with?

Read the description carefully! Some are only compatible with later software versions. When this is the case this will be stated in the description of the product. If you are unsure just contact us via the "Contact" page.  

Can I get the project in CS4 or CS6 compatibility?

Some packs are already compatible back to CS4. If you require a copy in CS4 or CS6 please contact us via the "Contact" page and we will do our best to accomodate your needs. Please know that some projects will simply just not have backwards compatibility. Thank you.

Can I customise the packs?

Once you have made the purchase you can customise the product as much as you like.

Do you have tutorials for your products?

Yes! The whole idea behind Flat Pack FX is that most products have a free project tutorial. You always have the option of following along with the free tutorial on Youtube. If you would like to support this channel you can always purchase the project file for a small fee.  

How will I receive my products?

A link to download your files will be provided to your nominated email after checkout. Please keep an eye on your spam folder because sometimes our emails will end up there. If you don't receive a link contact us via the "Contact" page.  

I need help!

No worries, if you get stuck with one of our packs try to follow along with the Youtube tutorial. If you have watched the tutorial and still have no idea, feel free to contact us via the "Contact" page.

NOTE: Our support is NOT 24 Hours. We are available during the below business hours. If we don't respond in a timely manner then our support is most likely offline. Please wait and we will get back to you ASAP when we re-open. Australia Timezone - Monday to Sunday UTC + 9

I'm a beginner can I still use this product?

Yes, each pack is designed to be as simple as possible to use. Our goal is to create a product that seamlessly integrates into your preferred workflow.

Product Download

How does the digital download work?

All products are digital download and NO items are physically shipped

 1) Once you place your order, we will process your payment through our secure Shopify SSL Portal (May take up to 30 seconds).

 2) Once the order is processed a download email will be sent to your nominated email address (May take up to a few minutes).

 3) Be sure to check your spam folder in case the download email is accidentally sent there.

 4) If you are really stuck, just contact support via the "Contact" page above.

Download not working?

If you are having any issues downloading, please try the following; 

 1) Click on the "view my order" blue button in your purchase confirmation email. This will take you to the purchase page to allow you to re-download your files. 

 2) Check your spam folder, a download email was sent to your nominated email.

 3) If you are really stuck, just email us and we will do our best to sort the issue ASAP.Or contact me via the "Contact" page above.

Zip file will not open?

All files are zipped (compressed) when you download them. If you are having issues unzipping please try the following; 

 PC: To unzip all the contents of the zipped folder, press and hold (or right-click) the folder, select Extract All, and then follow the instructions. 

 MAC: You can double click the zip file to get the folder or use this free program 

 If you are really stuck, just email us or contact me via the "Contact" page above and we will do our best to sort the issue ASAP.

Payments, Returns & Refunds

Do you offer Refunds on Packs & Plugins?

While it is my goal for you to be happy with your purchase, please know that I am unable to grant refunds due to the digital nature of our products. If you have a problem of any kind please contact me and I will do my best to help you out. Course have their own refund policies and are eligible for refunds.

Do you offer Refunds on Courses?

If you are not satisfied with any of the course you paid for you are entitled to a full refund within 14 days of your purchase. Please contact to request a refund coupled with an explanation as to why you deserve a refund. Make an honest attempt to follow through each video, and I will literally guarantee you will learn new skills! Read our full refund policy.

What payments do you accept?

We accept all the major payments; Paypal & Paypal Express, Visa, Master Card, Apple pay, Shopify Pay, Discovery and Amex.


What are your Terms of Use?

Just please be respectful and don't re-sell or share with other people. I really want people to feel like they are apart of this community and not close the doors to people that want to break the rules. I'm just a guy like you trying to make it in a big old world! We monitor customer downloads and we reserve the right to cut off your download if you break the rules and report you to the proper authority. 

Commercial use Guidelines & DMCA.

Personal Use 

Upon purchase of any templates and packs on this website are covered by our personal use license and can be used for any personal project as many times as you would like. 

Commercial Use

Any purchase of templates and packs available on this website can be use in commercial applications i.e used part of a product with a commercial gain. This however does not include/allow for re-sale or redistribution of the files in any way. Also note some templates may include links to free files that we do not own or distribute, it is up to the user to check with the content holders terms of use for clarification as to the use and and distribution of those files. All the content on this website is protected under the DMCA legislation.

How are the products intended to be used?

All the packs were made with the idea that you would just add your logo or text into the composition and render out the animation. Just please be respectful and don't re-sell or share with your friends.  

Sell your Products on Flat Pack FX

Sell your Products on Flat Pack FX

Yes, you can sell your packs and templates on the Flat Pack FX website. If you want to sell templates, we have a few guidelines that will need to be met to do so. All material will need to go through a quality control test, and we ultimately decide if it can be sold.If you are interested in doing so contact us via the contact page above.