Packs & Plugins

What is included with the purchase?

All template purchases include just the After Effects Project file or Premiere Pro. We have free links in each description for all the other files you will need texts, fonts etc... We are unable to sell fonts or logos that we do not own.

What programs are these files compatible with?

Read the description carefully! Some projects on this site can be used with a copy of Adobe After Effects CS6 and others ONLY with CC2017 and above. Some projects may be limited to later versions but this will be stated in the description of the product. If you are unsure just contact me via the "Contact" page.  

Can I get the project in CS6 compatibility?

Some projects on this site can ONLY be used with CC2017 and above. If this is the case and you would like a copy in CS6 please contact me via the "Contact" page and I will see what can be done. Please know that some projects will simply just not have backwards compatibility. Thank you.

Can I customise the templates?

Once you have made the purchase you can customise the product as much as you like.

Do you have tutorials for your products?

Yes! The whole idea behind Flat Pack FX is that most products have a free project tutorial. You always have the option of following along with the free online tutorial on Youtube. If you would like to support this channel you can always purchase the project file for a small fee.  

How will I receive my products?

A link to download your files will be provided immediately after checkout, as well as emailed to the address you provide during checkout. Please keep an eye on your spam folder because sometimes our emails will end up there. If you don't receive a link contact me at the "Contact" page or [email protected]  

I need help!

No worries, if you get stuck with one of the templates try to follow along with the Youtube tutorial. If you have watched the tutorial and still have no idea, feel free to contact me via the free contact form on the "Contact" page or [email protected]

I'm a beginner can I still use this product?

Yes, each pack is designed to be as simple as possible to use. Our goal is to create a product that seamlessly integrates into your preferred workflow.

Download Help!

Download Link not working?

If you are having any issues downloading, please try the following; 

 1) Click on the "view my order" blue button in your purchase confirmation email. This will take you to the purchase page to allow you to re-download your files. 

 2) If you are really stuck, just email us [email protected] and we will do our best to sort the issue ASAP.Or contact me via the "Contact" page above.

Zip file will not open?

All files are zipped (compressed) when you download them. If you are having issues unzipping please try the following; 


 PC: To unzip all the contents of the zipped folder, press and hold (or right-click) the folder, select Extract All, and then follow the instructions. 


 MAC: You can double click the zip file to get the folder or use this free program http://www.izip.com/ 


 If you are really stuck, just email us [email protected] or contact me via the "Contact" page above and we will do our best to sort the issue ASAP.

Payments, Returns & Refunds

Do you offer Refunds?

We believe in our products and know they’ll work for you! If you’re not satisfied, simply contact us and if we can't address your issues we will refund you within 10 days of purchase. https://www.flatpackfx.com/pages/refund-policy

What payments do you accept?

We accept pretty much all the major payments; Paypal & Paypal Express, Visa, Master Card, Apple pay, Shopify Pay, Discovery, Amex.

License

What are your Terms of Use?

Just please be respectful and don't re-sell or share with other people. I really want people to feel like they are apart of this community and not close the doors to people that want to break the rules. I'm just a guy like you trying to make it in a big old world!

Commercial use Guidelines.

Personal Use 

 Upon purchase all Templates, footage and Music on this website are covered by our personal use license and can be used for any personal project as many times as you would like. 


Commercial Use

TemplatesUpon purchase of any of the templates available on this website they can be use in commercial applications i.e used part of a product with a commercial gain. This however does not include/ allow for re-sale/ redistribution of the files in any way. Also Note some templates may include links to free files that we do not own or distribute, it is up too the user to check with the content holders terms of use for clarification as to the use and and distribution of those files.


Commercial Use Music and Footage

Upon purchase all music and footage can be use in commercial applications i.e used part of a product with a commercial gain. This however does not include/ allow for re-sale/ redistribution of the files in any way.

How are the products intended to be used?

All the templates were made with the idea that you would just add your logo or text into the composition and render out the animation. Just please be respectful and don't re-sell or share with your friends.  

Sell your Templates on Flat Pack FX

Sell your Templates on Flat Pack FX

Yes, you can sell your templates on the Flat Pack FX website. If you want to sell templates, we have a few guidelines that will need to be met to do so. All material will need to go through a quality control test, and we ultimately decide if it can be sold.If you are interested in doing so contact us at [email protected]