Flat Pack FX Privacy Policy

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.flatpackfx.com.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we share your data?
  • 3rd Party Sharing - Shopify Applications.
  • How do we store your data?
  • Marketing.
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies.
  • Privacy policies of other websites.
  • Changes to our privacy policy.
  • How to contact us.
  • How to contact the appropriate authorities.

 

What data do we collect?

Our Company collects the following data:

  • Personal identification information (Name, email address, phone number, location etc.)
  • When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
  • We use services such as Google Analytics and Facebook Pixel to collect information when you visit our store this includes (IP Address, web browser, location, buttons clicked, products/pages viewed, purchases, conversation tracking.) You can control your Facebook privacy settings from here: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen You can control your Google privacy settings from here: https://adssettings.google.com/authenticated
  • Additionally, as you browse the Site, we collect information about the individual web pages or products that you view and what websites or search terms that referred you to the Site.
  • We collect certain information from you upon ordering, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. 

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards, pop up signup messages, welcome and exit offers or via email.

• Use or view our website via your browser's cookies.

  • We use Google Analytics & Facebook Pixel which collects information about you and your activities on your site (see above).
  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

How will we use your data?

Flat Pack Fx collects your data so that we can:

  • Process your order & manage your account.
  • We use this Order Information to:

- Communicate with you;

  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Email/Email Marketing you with special offers on other products and services we think you might like.
  • Create Facebook & Google ads, re-targeting ads and marketing.
  • We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

How do we share your data?

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We use Facebook Pixel Tracker to collect data on your visit and used to create Facebook Ads, Instagram and Re-targeting Ads. The Facebook Pixel is used for Facebook Ads and Facebook Analytics. You can control your privacy settings from here: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

3rd Party Sharing - Shopify Applications.

In order to give our customers the best possible data protection & shopping experience we host our website using the Shopify platform. Shopify has taken their own measures as outlined in this Privacy Policy and their own to protecting customers personal data and being GDPR compliant. 

 

In order to give our customers the best possible shopping experience we also using a variety of 3rd party apps which in turn may have some access to customers data that is relevant to the service they provide. Below is a list of these applications and links to the privacy policies of these companies.

  • Address Validator - Helps fill in address information on checkout. Access to Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents. Policy - http://www.roboturk.co/privacy
  • Custom Fields - Allows custom sections to be created on a landing/product page to display more information. Access to Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents. Policy - https://customfields.bonify.io/privacy
  • Digital Download - Allows customers to download digital products. Access to Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents. Policy - https://www.shopify.com/legal/privacy
  • Easy GDPR - Create a Cookie banner for customers to agree to privacy Policy. Access to Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents. Policy - https://easygdpr.zendesk.com/hc/en-us/articles/360008641212-Privacy-Policy
  • Omnisend - app we use to send you email marketing campaigns, you will only receive these if you have agree to receive email newsletters by clicking the checkbox at checkout or signing up in the footer. Access to Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents. Privacy Policy - https://www.omnisend.com/privacy
  • Persistent Cart - Remembers customers carts across their devices. Access to Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents. Policy - https://collectapps.io/privacy
  • GemPages - Allows custom drag and drop visual pages to be built. Access to Blog commenter e-mail addresses, IP addresses, and browser user agents. Policy - https://gempages.net/privacy.html
  • Google Shopping - Show products to interested customers across Google's Network. Access to Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents. Policy - https://www.shopify.com/legal/privacy
  • Image Optimizer - Optimizes images by shrinking size. Access to Blog commenter e-mail addresses, IP addresses, and browser user agents. Policy - https://loyaltyharbour.com/privacy.html
  • Justuno - AI-driven pop ups, email capture, cart abandonment & more. Access to Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents. Policy - https://www.justuno.com/legal/privacy-policy/
  • Order Printer - Allows us to export invoices to send to customers. Access to Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents. Policy - https://www.shopify.com/legal/privacy
  • Growave - we use to deal with creating and managing customer accounts, social logins, social reviews on website, wish lists, social sharing and discounts for sharing and autoresponders. Access to Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents. Privacy Policy - http://www.socialshopwave.com/privacy-policy
  • PushOwl - Recover Abandoned Carts via Web Push Notifications. Access to Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents. Privacy Policy - https://pushowl.com/privacy
  • ReConvert - Page builder to design thank you pages that convert & upsell. Access to Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents. Privacy Policy - https://www.stilyoapps.info/privacy-policy
  • Smart Search - Smart Search & Filters, Cross & Upsells to boost conversion. Access to Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents. Privacy Policy - https://start.searchanise.com/privacy-policy/
  • Testimonials Slider - Add clients testimonials to Shopify website. Access to Blog commenter e-mail addresses, IP addresses, and browser user agents. Privacy Policy - https://elfsight.com/privacy-policy/
  • Vendor Payout - Commissions and payouts to vendors. Access to Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents.
  • Yottie - Embed any YouTube video in Shopify website & shaping video app. Access to Blog commenter e-mail addresses, IP addresses, and browser user agents. Privacy Policy - https://elfsight.com/privacy-policy/

Have Questions please contact us

Email us at: help@flatpackfx.com

Or write to us at: PO BOX 7016 North Applecross Perth Western Australia AU 6153

 

How do we store your data?

Our Company securely stores your data on/through Shopify. They have a very high security for protecting your online data and their Privacy Policy can be seen here - https://www.shopify.com/legal/privacy 

If you have any questions or want to know more about your rights read below “What are your Data Protection Rights”.

Marketing

Our Company would like to send you information about products and services of ours that we think you might like/be interested in.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes nor giving your data to other 3rd parties listed above. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Marketing Opt-Out

If you no longer wish to be contacted for marketing purposes. You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

What are your data protection rights?

Flat Pack Fx would like to make sure you are fully aware of all of your data protection rights.

Every user is entitled to the following:

The right to access - You have the right to request Flat Pack Fx for copies of your personal data. 

The right to rectification - You have the right to request that Flat Pack Fx correct any information you believe is inaccurate. You also have the right to request Flat Pack Fx to complete information you believe is incomplete.

The right to erasure - You have the right to request that Flat Pack Fx erase your personal data, under certain conditions.

The right to restrict processing - You have the right to request that Flat Pack Fx restrict the processing of your personal data, under certain conditions. 

The right to object to processing - You have the right to object to Flat Pack Fx's processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that Flat Pack Fx transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us at our email: help@flatpackfx.com or PO BOX 7016 North Applecross Perth Western Australia AU 6153

 

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in.

• Understanding how you use our website.

  • Collecting information for use in digital advertising (see more detail above in ‘What Data do we collect” and directly below).

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality - Flat Pack Fx uses these cookies so that we recognize you on our

website and remember your previously selected preferences. These could include what

language you prefer and location you are in. A mix of first-party and third-party cookies are used.

• Advertising - Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website. They are listed Below.

 How to manage cookies.

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

Privacy policies of other websites.

The Flat Pack Fx website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy.

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 19 August 2019.

How to contact us.

If you have any questions about Our Company's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: help@flatpackfx.com

Or write to us at: PO BOX 7016 North Applecross Perth Western Australia AU 6153

How to contact the appropriate authority.

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s. 

Email us at: help@flatpackfx.com

Or write to us at: PO BOX 7016 North Applecross Perth Western Australia AU 6153