We've received numerous reports of students being scammed by downloading fake versions of our courses from unauthorized websites. To protect yourself and ensure you receive the genuine course, please remember:

Our courses are exclusively sold on this official website flatpackfx.com. We do not sell our courses on any other platform, website or forum.

Reports have said that purchasing from unauthorized sources has lead to:

- Receiving viruses or malicious software
- Paying for products that are never delivered or sent
- Students receiving a ton of spam and never receiving any support

For your safety and to guarantee the authenticity of your purchase, always buy directly from us. We can only support students that have purchased through our site. Thank you for your understanding and please be safe!

You can cancel your ProMotion Crew Subscription at anytime you like by following these steps;

• Log in: Login to your Flat Pack account.
• Navigate to Settings: Click on your avatar image in the top right hand corner, then select "Settings" from the dropdown. 
• Find Billing Info: Click on "Billing Info" in the top right of the page. 
• Cancel Subscription: You will find a "Cancel" button next to the subscription to initiate the cancellation process. 
• Confirm Cancellation: You'll be prompted to confirm your cancellation. Even after cancelling, you will still have access to the end of your current billing cycle. 
• Need Help: Contact our support above if you need help at any point.

Can’t find our email? Here’s what to do:

1. Check your spam folder: Sometimes emails end up there. If you find it, add us to your whitelist using the instructions below.
2. Gmail users: Check your Promotions tab—it might be there.
3. Account: An account was created with your email. Go to the login page, enter your email, and click "Forgot password" to get a new email with your login details.
4. Need help? Contact our support team using the form above.

After checkout, here’s what to expect:

1. Account: You’ll be prompted to login to your new account immediately after checkout.
2. Download: Once login, you will be taken straight to your library page where you can download your purchase.
3. Course Material: Some online courses include downloads, which can be accessed from within the 1st video of the course.
4. Need help? If you haven’t received your download, please contact our support team for assistance.

Found our emails in your spam or Promotions tab? Here’s how to fix it:

To make sure you don’t miss out on free training, follow these steps to whitelist our emails.

Microsoft Users: Click here and follow these steps

iPhone Users: Click here and follow these steps

Gmail Users: Click here and follow these steps

Need Help with Downloads or Project Files?

Our digital downloads and course project files are designed for the latest versions of the software. If you encounter any unexpected errors, don’t worry—our team is here to help. Just contact us, and we’ll assist you as quickly as possible.

Can I Modify the Files?

Yes, you can modify the files as you like. Depending on the product you purchased, you might need some After Effects knowledge. Just be sure to follow the terms and copyright conditions outlined below and in our terms of use.

Creating your login at checkout:

1. Set up your login: During checkout, you’ll create a unique login to access your course.
2. Access your course: Use the login button at the top of our website.
3. Forgot your password? Enter the email you used to purchase and click "Forgot password" to reset it.
4. Need help? If you have any issues accessing the course, please contact our support team for assistance.

Yes, we have a dedicated app called “Kajabi”, you can download this app and login using your existing credentials. You will have access to the course on the go.

Course Materials and Video Access:

1. Materials included: All the materials you need to complete the course are available for download.
2. Video tutorials: These are not downloadable. You’ll create a login at checkout and access the videos directly in the course.
3. Why no downloads? We’re always updating our videos and adding new ones to our private Facebook group. This way, you’re always getting the most up-to-date content.

We offer a 14 Day refund on all premiere course purchases. Bundles and Mini Courses are not eligible for a refund. Please read our full Refund Policy Here to see if you are eligible. You can also use the link via our footer section accessible across our entire website.

Our 4 Levels of Support:

1. Basic Support: Included with every purchase. Email us anytime, and we’ll usually respond within a couple of days.

2. Priority Support: Your questions are prioritized over Basic Support, with responses typically within 48 hours.

3. Premium Support: Enjoy faster responses, generally within 24 hours, from both Ross and our team. Your questions take priority over Priority Support.

4. VIP Support (Exclusive): The highest level of support from Ross and the team. You’ll have a direct line to Ross, with the fastest response times, detailed guidance, and exclusive perks and content.

Usage Guidelines for Our Packs:

You’re welcome to use our packs in commercial projects that generate revenue. However, reselling or redistributing the files is strictly prohibited.

Please respect these guidelines and don’t share or resell the packs. I want everyone to feel part of this community, and it’s important to keep things fair. I’m just like you, trying to make it in this big world! We do monitor downloads and reserve the right to cut off access if the rules are broken, and we may report violations to the proper authorities.

Unauthorized Sharing Is Prohibited: Sharing or distributing your digital downloads or course login information is strictly prohibited. Our system actively monitors and logs user activity. Any unauthorized sharing will result in immediate account suspension and legal action for violating our terms of use.

Legal Action: We take the protection of our intellectual property seriously. We have successfully prosecuted individuals in court for illegally downloading and redistributing our content. Legal actions have resulted in significant penalties for those involved.

Protect Your Investment: If you can afford the legal costs associated with a court case, you can afford to purchase our products legitimately. We urge you to avoid becoming another statistic and respect the terms of use to enjoy uninterrupted access to our content.

Official Sales Channels Only: Please be aware that our courses and digital products are only sold through our official website. Downloading or purchasing from any other source may lead to issues such as viruses, incomplete products, or non-receipt of purchased items.

Support and Value: By purchasing through our official channels, you are ensuring the highest quality of service, support, and updates. We appreciate your understanding and cooperation in protecting our intellectual property.

We undertake certain measures here to respect the confidentiality of Your Personal Data and to guarantee you can exercise Your rights. You have the right under our Privacy Policy, and by law if you are within the EU. You can at any time request, modify, object and withdraw your consent in the way we use your personal data. If you would like to exercise your right in any of these areas you can contact us above.